Freshdesk - Intercom Integration
Some benefits of Intercom app are: 1. Access your customers real time Intercom data within your Freshdesk ticket. 2. You can select both standard and custom Intercom data attributes you want view in Freshdesk. 3. Access to customer’s data like – Web sessions, Session Count, Last contacted date will enable your agents to provide personalized support when resolving an issue. 4. Viewing Intercom Conversations in Freshdesk will give your agent an insight into customer’s historical data. 5. Improves agents productivity and customer satisfaction.