Integration provides relevant caller information from Nimble to an agent while on a call.
If you ever wanted to view customer details from Nimble or create a new contact in Nimble while on a call, you now can with the help of the Nimble-Freshcaller integration app.
Primary features of the app are:
- Retrieve contact details of Nimble customers and see it in an interactive widget in Freshcaller.
- View latest ‘Notes’ from Nimble associated with the contact to gain more context while on call with a customer.
- Create ‘Notes’ on call end with details of Caller ID, Notes, Call duration, Type of the call in Nimble.
- Create a new Nimble entry without switching between apps.
- Increases agent productivity.
To install Nimble app
- Log in to your Freshcaller portal and head over to the Freshcaller product gallery using link https://domain/admin/mkp-gallery
- Select ‘All’ in Browse by category and search ‘Nimble’ app.
- Once you choose Nimble, you will be redirected to the install page for the app.
- Login to your Nimble portal.
- Select User Settings from the top right drop down menu.
- Make sure API tokens is selected on left menu.
- Copy API token and Nimble domain from the URL and click Install.
- Now, you can view your ‘Nimble’ widget in Freshcaller.